You have a question? Based on the most frequently asked questions (FAQ) by our customers we have compiled these answers. If you don’t find the answer to your question, call us, +1 418 694 1884, or send us an email through our contact form (see “contact us” at the bottom of the page).
Arrival time is 3:00. If you arrive earlier do not hesitate to drop off your luggage at the hotel; it will be our pleasure to keep it if you wish to begin your exploration of the city.
Departure time is 11:00. If you want to stay longer in town, you can let your luggage in our storage.
The hotel offers free Wi-Fi in all rooms, as well as in the common areas. You willl receive the access code upon your arrival.
The hotel does not have an elevator but if you need somme assistance, we will take your luggage to your room.
All rooms have a desk or table.
Directly at the hotel; we have our own parking lot (some fees apply, upon reservation).
Pets are not allowed at the hotel.
The Hotel does not offer an extra bed; the maximum number of occupants per room is specified in room descriptions.
We do not have special discounts for CAA/Age d’Or members, veterans. That said, we highly recommend having a look at our offers, discounts, and current rate, there is always some good deals, up to 40% sometimes in the year.
Before validating your booking, we encourage you to read the conditions that accompany each of our rates and offers; they have been formulated in detail and without ambiguity to help you make an informed choice. If you have any questions or doubts, please call us: +1 418 694 1884, or send us a short message by email (info@lhotel.ca) or through our contact form (see footer – contact us).
To see tour sugeestion of restaurants we recommend you to download our application, Nomad Le Concierge. That said, it will be our pleasure to discuss the various options available during your stay and to reserve a table for you.
The hotel is strictly non-smoking, both inside and in the outdoor common areas.
We provide beds for babies in certain categories of rooms. This equipment (1 baby bed per room) must be reserved at the same time as the room. This service is offered free of charge.
Categories of rooms in which a crib can be installed: Thematic, Junior Suite and Junior Suite with two Queen Beds.
The hotel does not have communicating rooms. That said, by booking our 2 standard rooms or our 2 junior suites with 2 queen size beds, you will be alone on your floor.
The rooms do not have a safe. In seven years, we have never had a problem with theft. Our small team is loyal and reliable.
The nearest airport is Quebec Jean Lesage Airport (YQB) and the fastest way to get to or from there is by taxi. The cost is $35, it’s a flat rate.
The nearest train station is the Gare du Palais and the fastest way to get to or from there is to take a taxi. The cost is approximately $10 per trip.
We are in the heart of Old Quebec, just behind Chateau Frontenac, within walking distance of all points of interest in the city.
To modify or cancel a reservation, use the same method used to book. This is particularly important for reservations made through intermediaries (Expedia, Hotels.com etc…); please use their internet platforms directly or communicate directly with the call center of the intermediary with whom you made the reservation.
It will be our pleasure to keep your luggage before check-in or after check-out.
You can book directly on our website or contact us by phone. By contacting the hotel you are sure to get the most advantageous rate and have access to all available rooms.
Visa, Mastercard, American Express, Diners Club et Discover, DĂ©bit Direct.
If you wish to have a specific room, let us know your preference at the time of booking. Although we cannot promise that you will have this room, we will do our best to comply with your request depending on availability at the time of your stay.
Concerning the Suite Florence AdelaĂŻde White and the Guests’ room, they are unique in their categorie; then you are sure to have the room you have seen pictured on this website.
